I came back home to Canada in July, flying into Ottawa where my mom picked me up. I was NOT a fan of the return flight - I flew with Air Transat. Remember Mr Hip? On his account, when I fly, I need to request the seats with more leg room and usually the airlines go out of their way to accommodate this. Air Transat not so much. Let me explain...
On July 4, 2014 I booked my flight from London Gatwick to Dorval Pierre Elliot Trudeau for July 15, 2014 and immediately after booking called to arrange my seat. I explained to the attendant I spoke to about Mr Hip and how it was imperative that I have extra legroom for the almost eight hour flight. (FYI: If my hip spends too long in one position (like, say, sitting) it has a tendency to lock and standing up or walking becomes not only painful but difficult later on. I was given seat 14A as a result and, unlike with any of the other airlines, actually had to pay the extra fees.On July 14, 2014 - the day before my flight - I followed the email instructions for online booking and found that my seat had changed to 19G. When I called to learn what had happened, the attendant I spoke with couldn't find any reason for the change and the best he could do was change it to a two-seater window seat instead (26K).
Two days later the bank called to tell me my closing bank account had funds in it and asking me what to do. Grrrrr.
Air Transat? So not cool. Last - LAST - time I ever fly with them.